Duratray Aluminium and Steel Tray Bodies are guaranteed against failure, under normal working conditions for 5 years from date of supply, Panther Trays are guaranteed for 3 years.
This does not cover normal wear and tear of the product, accidental or malicious damage, use of improper cleaning products or incorrect fitment to vehicle by someone other than Duratray.
Where practical, the purchaser should return to Duratray’s factory once every 12 months for an overall check and to have all mounting points on the tray and accessories tightened. If this is not possible, then it is the responsibilities of the owner to have his/her mechanic tighten all mounting points on the tray and accessories, when vehicle is being serviced. Failure to do this may void warranty.
EXCLUSIONS: All Duratray Tray Bodies are built and fitted according to the ADR National Vehicle Standards, Bulletin No.6.
Where the tray body meets and is in accordance with the standard, Duratray cannot take any responsibility for any partial obstruction of the side rear view mirror visibility. If the dealer or customer is of the opinion that the existing mirrors are insufficient, then it is their responsibility to organize and fit an alternative.
Fitment of a tray body will in many cases alter the ride and handling performance of the vehicle. Duratray accepts no responsibility for a change in vehicle ride, handling or performance resulting from tray body fitment.
Where a cab roof protection bar is fitted to a tray, Duratray disclaims all responsibility as to the possibility of the bar creating wind noise. Where possible, we endeavour to warn customers prior to purchase, of this problem. As the problem varies according to the vehicle shape, no universal solution has been found, though every endeavour has been made to reduce the likelihood of it occurring.
Warranty on any accessories, toolboxes, electrical items or lifting devices sold by Duratray is limited to whatever is given or implied by the original manufacturer. No guarantee is given or implied on any box as to its ability to prevent theft of equipment stored therein. The purchaser makes the decision based on his/her judgement as to which is best suited to the job on hand.
No warranty is given on staining or chafing of the tray surfaces caused from fitment of a Tonneau Cover or Rubber Tray Mat. It is the customers responsibility to ensure these accessories are removed allowing the tray to dry after wet weather or cleaning.
Warranty on Tonneau covers is limited to 12 months on cover fabric. No warranty is given or implied on shock cord as it is a wearing part.
No warranty is given on the surface finish of Polished Aluminum or Chrome Plating against weathering or staining.
Due to the nature of timber, no warranty will be offered against warping, swelling and splitting. It it the responsibility of the customer to ensure timber floors are regularly coated with Linseed Oil every 3 months.
Painting and Powder Coating is of a normal commercial standard and colour variations may occur. The warranty on painted or Powder Coated surfaces is 12 months and does not cover any discolouration, stone chips, chemicals or sealants, salt spray, industrial fallout, animal droppings, general ageing or misuse.
Where a longer than standard tray body and/or a Rolla Drawer is fitted, Duratray disclaims all responsibility as to any vehicle manufacturer warranty implications and/or the compatibility with a Towbar. Where possible, we endeavour to warn customers prior to purchase of this problem but it is the customer’s responsibility to investigate these issues.
CLAIMS & DISCREPANCIES: Any claims or discrepancies alleging the goods are not in accordance with the quote and/or contract must be made in writing within seven (7) days of the completion of the job, otherwise the goods shall be deemed to be in all respects in accordance with the contract.